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Course Summaries

SOFTWARE

clicks required to accomplish tasks in the application, as well as terminology used in the software and techniques used to increase productivity.

add formulas or data and all the basics and special techniques of Excel.

mouse clicks required to accomplish tasks in the application, as well as terminology used in the software and techniques used to increase productivity.

productivity.

JavaScript – Getting Ready    To introduce the basic concepts of JavaScript. After taking this course, the user should be able to explain how JavaScript relates to web browsers, HTML, ActiveX, and Java, describes JavaScript’s main features, describe JavaScript’s language structures, explain how applications can be controlled with functions and events.

 clicks required to accomplish tasks in the application, as well as terminology used in the software and techniques used to increase productivity.

Outlook 2003 Advanced  For employees interested in learning Outlook 2003 Advanced program knowledge and skills.  Interactive course material allows you to learn keystrokes and mouse clicks required to accomplish tasks in the application, as well as terminology used in the software and techniques used to increase productivity.

PowerPoint 2003  For employees interested in learning PowerPoint 2003 program knowledge and skills.  Interactive course material allows you to learn keystrokes and mouse clicks required to accomplish tasks in the application, as well as terminology used in the software and techniques used to increase productivity.

PowerPoint 2003 Advanced  For employees interested in learning PowerPoint 2003 Advanced program knowledge and skills.  Interactive course material allows you to learn keystrokes and mouse clicks required to accomplish tasks in the application, as well as terminology used in the software and techniques used to increase productivity.

Word XP, 2000, 98 Intro, Intermediate & Advanced     For employees interested in learning Microsoft Word program knowledge and skills.  You will learn to create and format documents, add effects tables and graphs within the application, terminology used in the software and techniques used to increase productivity.

TECHNICAL- Topic Specific

10Base-T Ethernet LANs Builds understanding of 10 Base-T LANs and their cabling systems. Describes the components, Standards, cabling    requirements and the steps to design 10Base-T Ethernet LANs. The course describes and promotes the IEEE and TIA/EIA specifications for the correct  design and implementation of 10Base-T Ethernet LANs

100Base-T Ethernet LANs Builds understanding of 100 Base-T LANs and their cabling systems.  Describes the 100Base-T Ethernet technology,  the different physical layers supported by the 100Base-T standard, 100Base-T LAN components, 100Base-T network cabling requirements and the specifics on how to design a 100Base-T Ethernet LAN. 100Base-T Ethernet LANs provides a complete understanding of 100 Mb/s Ethernet network technology and cabling systems with pictures, graphics and instructor audio.

ATM This course provides employees with the basic layout and operation of ATM. For technicians, a basic knowledge of ATM is necessary for  troubleshooting. For other employees, including technicians and management, ATM features, limits, and operation helps with any fact of the telecommunications industry where personal discussion is needed to make decisions and relate to customer needs.

ATM Fundamentals  Designed to help establish a structured and logical approach to troubleshooting and managing today's ATM networks.   Teaches the fundamentals of Asynchronous Transfer Mode. Learn ATM address structuring system performance and traffic management. You will be given the information needed to evaluate how ATM can become part of your network.

ATM Troubleshooting is the last Part of a series. Designed to help establish a structured and logical approach to troubleshooting and managing today's ATM networks.  Presents methodical troubleshooting techniques to help ATM network managers reduce maintenance time and associated costs of repair and downtime.

ATM Concepts & Technologies    Designed to help you learn how ATM works within existing and next generation networks.  This introductory ATM course provides the concepts, principles and terminology to prepare you for more in-depth courses or provides background knowledge of ATM.

ATM Structure & Tools of Tech.      Designed to help you learn how ATM works within existing and next generation networks.  Teaches ATM structure, overview and functions of NICs, switches, network interface, traffic management and network concepts and tools.

ATM Transmission    Designed to help you learn how ATM works within existing and next generation networks.  Teaches PVCs, SVCs, upper layer preparation and error checking

ATM LAN Emulation  Designed to help you learn how ATM works within existing and next generation networks.  Teaches address resolution, encapsulation, server and client functions, and MPOA

ATM Network Migration       Designed to help you learn how ATM works within existing and next generation networks.  Teaches how to effectively migrate ATM within the network, ATM in the LAN, LAN backbone, and WAN 

Broadband Network Calculations  The student workbook and two videotapes are designed to help students understand and apply math in their everyday work duties. Training covers ratios, powers of ten, scientific notation, decibels, decibel-millivolts, network powering, power supply components and power supply calculations and is coordinated between the text and the videotapes. 

Broadband Services, Foundation of   A textbook/workbook intended to provide conceptual knowledge and training in testing, troubleshooting, as well as communication skills, professionalism and safety practices.

Cable Fault Locating   This is a first course for apprentices and new employees who need preparation in the techniques of troubleshooting, locating cable problems, and understanding common conditions causing problems on a cable pair. The course does not cover detailed TDR testing and fiber optic cable troubleshooting.

Cable, Inside and Out This first-course is for employees who have cable maintenance duties or for those who are simply interested in the basics of telephone cable technology.

Cable Television This comprehensive guide to CATV technology examines the equipment, systems and methodology of broadband telecommunications, as well as many other facets of the workings of cable TV. Includes construction, coaxial and optical cable, microwave, subscriber terminal equipment, noise, distortion, system operation and maintenance, frequency response and equalization, rural, urban and two-way system design. Used in conjunction with videotapes this course is designed to advance an employee from entry-level to fully trained broadband technician.

Category 6 & 7 Cabling Systems  Defines the new category 6 and category 7 cabling specifications and provides a comparison to existing category 5 and category 5e cabling. Shows students how to correctly install, terminate and test category 6 and category 7 cabling systems according to the ANSI/TIA/EIA-568-B and ISO/IEC 11801 cabling standards in both commercial and residential buildings. Describes the specifics of the installation, termination and testing of high performance category 6 and category 7 cabling systems. Provides step by step instructions for terminating and testing category 6 UTP cables with pictures and graphics

CCS Common Channel Signaling Provide instruction in the Common Channel Signaling (CCS) architecture that allows universal connectivity with other networks and systems worldwide.  The course emphasizes the requirements for call setup in today's network and networks of the future.

CCS Signaling System Seven (SS7)   Provide instruction in the protocol used for communication over the Common Channel Signaling (CCS) network. This protocol allows universal connectivity with other networks and systems worldwide.

CCS Advanced Intelligent Network (AIN) Designed to explain the protocol layers and operational modes of services that use Common Channel Signaling (CCS), Intelligent Network, and the Advanced Intelligent Network.

Cellular Communications Fundamentals Designed to help you learn the basic principles underlying the provisioning and use of cellular telephony and its technology. Cellular network applications, system components, how calls are transported and the roaming process.

Cisco Router Configuration- Basic Configuration Covers Basic configuration, IP address configuration, IP routing configuration, IP Access List fundamentals, Wide Area Configuration and the three basic wide area protocols, HDLC, PPP, and Frame Relay

Cisco Router Configuration - BGP  (Border Gateway Protocol)Overview of BGP, Intro to BGP protocol, basic and advanced configuration options, learn how to configure a basic BGP network, explains network summarization options, load balancing methods, and how route maps are used

Cisco Router Configuration- IP Packet Manipulation, Queuing & DDR   (Dial-on-Demand)Covers the introduction and implementation of IP packets for the Cisco Router. It is designed to give students the essential knowledge of IP access lists as the relate to Cisco routers and explains the various queuing options and how to utilize them efficiently and effectively.

Cisco Router Configuration - IP Routing Provides an overview of IP routing and discusses the two major types of IP routing protocols. Presents fundamental commands to configure the important IP routing protocols. Describes the distance vector protocols of RIP version 2 and EIGRP. Shows how to configure these protocols. Describes hot the routing updates can be manipulated as they come into the router or before they are advertised to a neighboring router.

Cisco Router Configuration- Router Setup Contains Cisco Router orientation, Internetworking Operating System Orientation and Cisco Router operation. Provides introduction to Cisco Router components, basic navigation within the IOS and describes various administrative routines.

Cisco Router Configuration - OSPF (Open Shortest Path First)   Explains how and why OSPF was developed, introduces the OSPF protocols, packet types and record formats. Details OSPF database update, teaches the configuration and show commands required to build and monitor an OSPF network, the concept of IP Route Summarization techniques, how it is configured, how to read the input and debug commands.

CO Power Overview  Offers basic insight into the operation and relationship of various power components found in a telecommunications building. AC and DC systems, their components and uses are discussed. Video lecture format with graphics

Digital Basics for Cable TV   Introduces the fundamentals of digital technology and system integration as they relate to the delivery of digital video over cable and optical fiber systems.  How to make realistic measurements on digital systems and recognize the symptoms of trouble caused by digital signals in an analog environment.  Making the transition to digital TV.

Digital Signal Transmission Fundamentals    Explores basic digital concepts and explains how digital technology provides efficiencies in transmitting and carrying information. Provides a foundation of knowledge and understanding of current and future telecommunications technologies for public and private networks. Includes: How an analog signal is converted to a digital signal; how Time Division Multiplexing (TDM) combines 24 digital channels onto a digital signal; Levels and capacities of the North American digital hierarchy.

Digital Transmission, Intro A first course for technicians and employees requiring an understanding of the digital transmission systems principles of operation. The course manual is intended to be used with the video tape "Introduction to Digital Transmission." The video and manual cover T-1 E-1, D1, D3, D4, Microwave, VSAT, Fiber Optics, SONET, PBX and Multiplexers in the digital world of telecommunications. It concludes with combining voice, video, and fast packet services.

DS-1 Operating & Testing     Teaches the concepts of high-capacity digital services operating at the Digital Signal Level 1 (DS1) rate of 1.544 Mbps.  The course covers signal characteristics, the elements that create and transport the DS1 signal, and the testing of DS1 services.

DS-3 Operating & Testing    Provides a comprehensive overview of DS3 facilities and services, as well as testing procedures that support them. Includes: DS3 applications, signal formats, and network elements to support and transport DS3. Proper test procedures for provisioning and maintaining DS3 circuits.  

Fiber Optic Cabling Series  Introduction to Fiber Optic Cabling Systems is a training course that will define fiber optic signaling and fiber optic cabling components. Especially inside LAN components

Fiber Optic Fundamentals      Provides a thorough overview of fiber optic technology, the benefits of the technology and key breakthroughs. Discusses fiber fundamentals, including light guiding, signal transmission and optical fiber defects.  Reviews the components of fiber optic systems, including terminals, cables, optical fiber types, splicing light sources and optical detectors. Describes fiber applications for business and the home. Provides opportunity to manipulate fiber optic networks in simulated exercises

Fiber Optics, Understanding A general course for technicians that covers most aspects of fiber-optics and their uses in networks. The author says: "Think of it a Fiber Optics 101, a foundation for your understanding of a growing technology. When you finish this book you should indeed understand fiber optics" It explains the principles and demonstrates how and why fiber optic systems operate. Emphasizes the use of fiber optics in telephony and other industries; present and future applications.

Frame Relay Networks Teaches the fundamentals of Frame Relay networks:  Backbone architectures, packet switched services, frame structures and Frame relay services. 

Fundamentals, Data This first-course is for any employee interested in the basics and make-up of data in the telecommunications industry. It defines data communications and makes you familiar with basic data concepts and how they relate to real applications. It covers LAN operations in terms of being able to share network resources; WAN/MAN operations; fundamental issues on network management; and current and future trends in the industry.

Fundamentals, Networks  This first-course is for any employee interested in the basics and make-up of telecommunications data networks. It presents various types and functions of voice/data networks. It examines industry trends which are changing the way service providers, network providers, and vendors do business. It looks at the building blocks of a carrier network and emerging technologies used to enhance the network's quality and performance; including SONET, AIN, SS7, SMDS, Frame Relay, ATM, and ISDN. Finally, selected services and applications (video conferencing, multimedia, cable TV, PCS, Computer Telephone Integration (CTI), and the Internet) are examined.

Fundamentals, Telecom This first-course is for any employee. It is about the customer-level or user basics of today's telecommunications industry and includes what is involved in choosing services for a business; how telephone calls are made; common ancillary (other than the actual phone) equipment; key-systems; digital transmission and networks with voice and data integration.

Fundamental, Video This first-course is for any employee. There are two modules (Analog & Digital). Basic video transmission and its business uses are presented.

Fundamentals, Wireless This first-course is for any employee. It shows how the radio spectrum is allocated and where telecommunications falls within the spectrum. It describes current operations and future trends of cordless phones, PCS, paging, cellular, specialized mobile radio technology, fixed wireless access system and its use of microwave and satellites.

 Gigabit Cabling Systems        Describes the cabling requirements for Gigabit Ethernet LANs and defines the IEEE 802.3z and 802.3ab physical layer standards for Gigabit Ethernet. It will also describe the different signaling schemes used for each physical layer. Provides an in-depth description of how both copper and optical fiber cable plants are affected by gigabit signals. Describes the differences between category 5, category 5e and category 6 UTP cables. Also describes the significant distance limitations for multimode optical fiber cables used for Gigabit Ethernet LANs.

Ground Theory & Design This course teaches a broad view of grounding in telecommunications.

Intro to ISDN, ATM & Broadband Digital Transmission The purpose of this course is an introduction to the concepts and usage of ISDN. The videos explain how the network is moving from telephony services today into ISDN, and how the network will move in the future from ISDN to Broadband or B-ISDN services. The video also contains an overview to ATM technology and how it relates to B-ISDN.

ISDN The purpose of this course is to provide an individual with a general knowledge relating to Integrated Service Digital Network (ISDN) and how the use of the ISDN can provide many different services for home and business with almost any current or future data protocol.

LAN Basic - (Book) Provides a comprehensive introduction to the basics of networks to help communications professionals understand the basic structure and terminology of networked systems. The text allows the reader to grasp the structure, design protocols and other aspects of networked systems driving this important merger of communications and computer technologies.

LAN Basics - (CBT) Introduces the basics of Local Area Networks (LANs), providing a comprehensive overview of LAN components, transmission media transmission techniques and protocols. The course includes up-to-date information on high-speed LAN technologies such as 100BASE-T. Provides information on linking LANs including switched Ethernet, Token-Ring and ATM.

Local Number Portability This first-course is for any employee. The course explains the how-and-why of LNP; including business, end-user, and service provider perspectives. It also provides a perspective on some of the regulatory committees and "time until service is provided" conditions in effect today. LPN is seen as a way to open competition between LECs and others to provide telecommunications services for individual customers; much like the long-distance competition between IXCs.

SONET Basics The purpose of this course is to provide an individual with a general knowledge relating to Synchronous Optical Network (SONET) standards and how the use of SONET in new fiber equipment can improve the transmission of information in digital form.

SONET Overview  (CD-ROM)   Explains the major characteristics of the SONET signal format, network elements, advantages, applications of synchronous optical transmission, and operations benefits offered by SONET. The Synchronous Optical Network (SONET) and the effect it has on telecommunications services.

SS7 Basics  This course is intended to serve as an introduction to SS7, allowing the student to gain an overall appreciation and understanding of its structure and impact.  Covers the reasons why SS7 exists and is necessary, as well as step‑by‑step procedures describing actions that occur in the network when SS7 is being used.  Updated to include: Wireless, Number Portability, Broadband, and IP.

Structured Cabling Sys Intro  A comprehensive training course that shows, with pictures and graphics, the different subsystems, components, cables and distances of a structured cabling system.  Describes how the components of UTP, STP and Fiber Optic cabling are be used to build computer network cabling system in commercial and multi-tenant residential buildings.  Describes all of the required EIA/TIA cabling standards.  A first course in cabling for basic knowledge.

Switched & Full Duplex Ethernet LANs   Defines both switched and full duplex Ethernet LAN operation.  Describes LAN switching in detail and defines the standards that apply to both LAN switching and full duplex Ethernet LAN operations. Describes the components used as well as the operation, cabling requirements and design specifications for both switched and full duplex Ethernet LANs

TCP/IP Fundamentals   Designed to teach users the critical foundational aspects of communication systems. Topics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing. May be used as the first course in a set of four that includes Troubleshooting, IP Addressing & Subnetting and IPv6 

TCP/IP Troubleshooting Designed to teach users critical foundational aspects of Internet communication. Troubleshooting preliminaries and tools, Using troubleshooting tools in the network, Packet Internet Groper (PING), TRACEROUTE, NSLOOKUP, NETSTAT Internet, Control Message Protocol ICMP) IP Specific Troubleshooting, Network Monitoring, Network Analysis 

TCP/IP Addressing & Subnets Designed to teach users critical foundational aspects of Internet communication.  History of TCP/IP, Network Node Addressing, Subnet Masks, Inadequate Address Space, Concepts of IP Addressing & Subnet Masks, End-device uses IP Addressing, Router uses of IP Addresses, Conventional Subnetting Techniques, Supernetting, Private Addressing, Address Translators, Migrating an Existing Scheme, Classless IP Routing Protocols

TCP/IP Version 6  Designed to teach users critical foundational aspects of Internet communication. New addressing format, How it works, Use addressing shortcuts and shorthand notation, Methods of dynamically addressing, Conversion between IP v4 and IP v6, Understand next generation routing concepts, Implement ways to Route IP Version 4 traffic under IP Version 6, How, when, and what equipment is required to migrate to version 6

Telecom Technologies This course is provides a view of history, an overview of telephone fundamental operating principles/systems and how they work. Starts from the invention of the telephone and telegraph and brings the student up to digital switching in a clear, mostly non-technical narrative. Intended for non-technical employees and as an introduction to those entering technical occupations. May serve as a review of the overall picture for technicians.

 Telecom Technologies Vol 4 DSL       Designed to explain what Digital Subscriber Line (DSL) is and how to implement xDSL solutions to meet telecommuting, branch office, campus or intra-building networking needs.

Telecommunications, Anatomy The first-course is for employees interested in the basics and make-up of the telephone industry.

Testing & Troubleshooting UTP Cabling Systems  Describes how to correctly test and troubleshoot UTP cabling systems. Provides an overview of the different types of tests for UTP cabling systems.

Wireless Basics This course provides a broad knowledge about wireless services. It shows the relationship between radio and wireless in a non-technical manner and, historically, covers wireless from the 1980's "rich person's toy" to regulatory reforms of the 90's. It's essential knowledge for those selling and installing wireless services in today's telecommunications industry.

Wireless IP  Provide a background in wireless telecommunications, including convergence of analog and digital systems, wireless signaling, air interface systems, the evolution of wireless generations and an analysis of the future of wireless communications and applications.

Wireless LAN & Local Loop  Examines how the different types of wireless local loops are constructed and the obstacles to effectively deploying this technology. Provides a detailed look at the components of a wireless LAN including IR and RF (including Bluetooth) that are critical to implementing a reliable wireless LAN.

Wireless 3G  Examines the different standards that will govern the next generation of wireless infrastructure, such as TDMA RTTs, CDMA RTTs, and Proprietary RTT candidates.

Mobile IP Operations  Telecommunications providers who require fundamental information of wireless concepts, including telephone company managers, technicians, technical support staff and telecommunications equipment and services suppliers. Individuals who plan, engineer, maintain and provision functions of wireless elements and services will also benefit.

Applications of Mobile IP   Learn mobile environment applications elements and uses. The course includes: dual access web servers, wireless VoIP,  video over IP, Internet enabled vehicles, Smart houses/offices, and emerging applications.

TECHNICAL- Air Conditioning

Air Conditioning & Refrigeration      The course is designed to assist maintenance people who would benefit by understanding the principles of operation and troubleshooting for mechanical systems of air conditioning units.  Not an electronics/ telecommunications course but rather an air conditioning/refrigeration "how-it-works" course.   

Electricity & Air Conditioning  The course is designed to assist maintenance people who would benefit by understanding the principles of operation and troubleshooting of air conditioning systems electrical circuits.  Not an electronics/ telecommunications course but rather an air conditioning/refrigeration "how-it-works" course.   

TECHNICAL-Electronics

Electricity, Practical   The course is designed to assist maintenance people wanting to safely troubleshoot and perform repairs to electrical devices.  Not an electronics/ telecommunications course but rather electricity, electrical, devices and safe troubleshooting and repair of common electrical circuits and problems. A "how-it-works" course. Beginner level advancing to intermediate level electricity.

Electronics, DC & AC To provide a course in the basic theory of DC and/or AC electronics. It provides information necessary for continued learning in the electronics area. This course also provides foundation learning necessary for more advanced electronic theory.

SAFETY

Back Safety To teach proper lifting, pushing, and load balancing techniques for back muscle and bone structure protection.

Ladder Safety This short course in ladder safety can be used as refresher or a safety meeting topic.

Slips and Falls This course provides safety awareness of; the pain and injuries associated with slips, trips and falls; how to look for and correct conditions leading to slipping, tripping and falling accidents; the safe use of ladders and stools for reaching; and the proper safety attitude of accident prevention.

INSTRUCTOR-LED Training Seminars

Defensive Driving Provides knowledge and skills in defensive driving techniques to prevent or reduce motor vehicle accidents or their severity among all employees both on and off the job.

First Aid & CPR Provide a course of instruction in basic techniques of administering first aid and cardio-pulmonary resuscitation to victims at the scene of an accident or sudden illness.

Fork Lift Operator Certification   Classroom and on-board training meets OSHA certification requirements

NEC For Telecommunications  National Electrical Code updates, Grounding requirements, cabling installation and removal, overhead clearances and more.  Ninety minutes - for a group. Call us

Telecom 1010101  This   introductory course provides an understanding of Telecommunications industry, the overall plan of the telephone system, the roll played by each element, and how the many elements tie together. It starts with plain old telephone service, includes telecom terms as well as basic principles of telephony and how they affect the services provided. The public switched telephone network; where we are now, how we got there and how it all works.  One day - for a group.  Call us

Calming Upset Customers   The course provides ideas and skills that have been useful to people in building customer loyalty and strong customer relations. It also presents strategies for successful customer encounters, advises managers about actions and attitudes, and suggests procedures to take after the customer is gone.  You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.

Customers Satisfaction  The course explains why satisfying customers, the people part of your job, is as important as doing the technical part.  It also presents strategies and shows how to use the tools of customer satisfaction as well as providing techniques for overcoming barriers to customer satisfaction

Quality Customer Service  Takes you through checklists that cover customer service fundamentals, and questions to pinpoint problems.  Understand the basic needs of customers, the reasons why quality service is important and anticipate your customer’s needs.  How to handle complaints and difficult customers.

Telephone Courtesy & Customers Service  Develops a way of thinking about customers that will focus your efforts on putting quality customer service first. Learn techniques and tested methods for handling the telephone and everything from the sound of your voice to follow-up calls is covered. Telephone statements to avoid, and the value of asking effective questions.

Telephone Skills and  Effective Communications  Learn to communicate and work effectively and politely with all types of callers.  Handle complaints tactfully and provide the best service possible.  Includes tips and techniques, voicemail, email and cellular.

GENERAL

Business Telecom for Mgrs  To provide employees with general knowledge of basic telecommunications terms, concepts, and technical details of Business Telecommunications. Students are taught about telecommunications technology and how to manage its evolution through the presentation of standards agencies, interfaces and networks. Voice communications and data application are covered as well as local area networks and expanded coverage of Intranets and the Internet. Throughout the book there is an emphasis on real-world applications as presented in case studies and economic justification of networks. The course is intended to give the reader the information and skills necessary to design and operate a modern telecommunications network.  Three part course.

Metric in Minutes This course gives an overview of SI, explains its logic and structure, and demonstrates simple methods of manipulating SI prefixes, by hand and calculator. It describes individual quantities (types of measurement) and their units. It summarizes the rules for correct use, including correct examples and common mistakes.

Tractor-Loader-Backhoe Operating Techniques. Instructs an operator on professional techniques for operating tractor-loader-backhoe equipment.  Begins with the basics and progresses to the more technical aspects and difficult job situations.   Heavily illustrated to demonstrate procedures.

Typing Instructor For employees interested in improving keyboarding skills. Interactive. Graphics.