|
TELEPHONE AT&S PROGRAM
COURSES
(Updated 12/23/2011) |
|
COURSE NAME |
COURSE NUMBER |
Self -Paced |
Computer Based |
Hours |
Year |
| SOFTWARE
|
|
Access 2007 |
024.036 |
Y |
CBT |
9 |
2007 |
|
Access 2010 |
024.040 |
Y |
DVD |
8 |
2011 |
|
Excel 2007 |
024.035-1 |
Y |
CBT |
8 |
2007 |
|
Excel 2007 Advanced |
024.035-2 |
Y |
CBT |
7 |
2007 |
|
Excel 2010 |
024.041-1 |
Y |
DVD |
8 |
2011 |
|
Excel 2010 Advanced |
024.041-2 |
Y |
DVD |
7 |
2011 |
|
Outlook 2007 |
024.037 |
Y |
CBT |
8 |
2007 |
|
Outlook 2010 |
024.042 |
Y |
DVD |
8 |
2011 |
|
PowerPoint 2007 |
024.038 |
Y |
CBT |
7 |
2007 |
|
PowerPoint 2010 |
024.043 |
Y |
DVD |
8 |
2011 |
|
Publisher 2010 |
024.044 |
Y |
DVD |
8 |
2011 |
|
Visio 2007 |
024.039 |
Y |
CBT |
4 |
2009 |
|
Word 2007 |
024.034-1 |
Y |
CBT |
8 |
2007 |
|
Word 2010 |
024.045-1 |
Y |
DVD |
8 |
2011 |
|
Word 2007 Advanced |
024.034-2 |
Y |
CBT |
9 |
2007 |
|
Word 2010 Advanced |
024.045-2 |
Y |
DVD |
8 |
2011 |
|
Certification Programs |
Telecom
Technologies Technician |
Certified CO
Technician |
| |
|
TECHNICAL-
Topic Specific |
| 10Base-T
Ethernet LANs |
014.016 |
Y |
CBT |
8 |
2004 |
| 100Base-T
Ethernet LANS |
014.017 |
Y |
CBT |
8 |
2004 |
| ATM
Basics |
014.012 |
Y |
Book |
18 |
1994 |
| ATM Fundamentals |
014.019-1 |
Y |
CBT |
7 |
2001 |
| ATM Troubleshooting |
014.019-2 |
Y |
CBT |
7 |
2001 |
|
ATM Concepts &
Technologies |
014.022-1 |
Y |
CBT |
7 |
2002 |
|
ATM Structures &
Tools |
014.022-2 |
Y |
CBT |
7 |
2002 |
|
ATM Transmission |
014.022-3 |
Y |
CBT |
7 |
2002 |
|
ATM LAN
Emulation |
014.022-4 |
Y |
CBT |
7 |
2002 |
|
ATM Network
Migration |
014.022-5 |
Y |
CBT |
7 |
2002 |
|
Broadband
Network Calculations (CATV |
019.005 |
Y |
Video |
6 |
2003 |
|
Broadband
Services Foundation (CATV) |
019.006 |
Y |
Book |
32 |
2003 |
| Cable
Fault Locating |
003.001 |
Y |
Book |
21 |
1998 |
|
Cable,
Inside & Out |
001.011-5 |
Y |
Book |
24 |
1996 |
|
Cable
Television |
019.002 |
Y |
Book
- Video |
52 |
1994 |
|
CATV, Intro to |
019.008 |
Y |
Book |
8 |
2008 |
|
Category 5e Cabling
|
014.015-2 |
Y |
CBT |
8 |
2004 |
|
Category 6 & 7 Cabling
Systems |
014.015-6 |
Y |
CBT |
8 |
2004 |
CCS Common Channel Signaling |
014.010-1 |
Y |
CBT |
3 |
1999 |
| CCS Signaling System 7 |
014.010-2 |
Y |
CBT |
3 |
1999 |
| CCS Advanced
Intelligent Network (AIN) |
014.010-3 |
Y |
CBT |
3 |
1999 |
|
CO Power Systems |
004.001 |
Y |
CBT |
3 |
2002 |
| Digital Basics for CATV Systems |
019.004 |
Y |
Book |
26 |
1999 |
| Digital Signal
Transmission Fundamentals |
018.007 |
Y |
CBT |
3 |
1997 |
|
DS-1 Operating &
Testing |
014.011-1 |
Y |
CBT |
4 |
2002 |
|
DS-3 Operating &
Testing |
014.011-2 |
Y |
CBT |
4 |
2002 |
|
Fiber Optic Cabling Series |
014.015-3 |
Y |
CBT |
8 |
2004 |
| Fiber Optic
Fundamentals |
018.001 |
Y |
CBT |
5 |
1995 |
|
Fiber Optic Installation |
018.009 |
Y |
CBT |
26 |
2011 |
| Fiber
Optics, Understanding |
018.005 |
Y |
Book |
36 |
1999 |
|
Frame Relay,
Networks |
014.021 |
Y |
CBT |
4 |
2002 |
|
Fundamentals Telecommunications 1 |
001.043-1 |
Y |
DVD |
4 |
2009 |
|
Fundamentals Telecommunications 2 |
001.043-2 |
Y |
DVD |
4 |
2009 |
|
Fundamentals Data Com & Networking 3 |
001.043-3 |
Y |
DVD |
4 |
2009 |
|
Gigabit Cabling Systems |
014.015-4 |
Y |
CBT |
8 |
2004 |
| Gigabit Ethernet LANS |
014.025 |
Y |
CBT |
8 |
2004 |
|
ISDN |
014.009 |
Y |
Book |
15 |
2000 |
|
LAN Basics |
014.006 |
Y |
Book |
6 |
1992 |
|
Local Number Portability |
001.029-6 |
Y |
CBT |
6 |
1997 |
|
Networking Basics |
014.027 |
Y |
Book |
20 |
2009 |
|
Networking, Understanding 1 |
001.043-4 |
Y |
DVD |
4 |
2009 |
|
Networking, Understanding 2 |
001.043-5 |
Y |
DVD |
4 |
2009 |
| Public
Networks Basics |
001.032 |
Y |
Book |
5 |
1997 |
|
Passive Optical
Networks- FTTx |
018.008 |
Y |
CBT |
6 |
2004 |
| SONET
Basics |
004.019 |
Y |
Book |
33 |
1991 |
| SONET Overview |
014.016 |
Y |
CBT |
4 |
1998 |
|
SS7
Basics |
014.008 |
Y |
Book |
15 |
2003 |
|
Structured Cabling Systems |
014.015-1 |
Y |
CBT |
8 |
2004 |
|
Switched &Full
Duplex Ethernet LANS |
014.024 |
Y |
CBT |
8 |
2004 |
| T1
Transmission |
018.004 |
Y |
CBT |
4 |
1995 |
| TCP/IP Fundamentals |
014.020-1 |
Y |
CBT |
8 |
2000 |
| TCP/IP Troubleshooting |
014.020-2 |
Y |
CBT |
8 |
2000 |
| TCP/IP -IP Addressing
& Subnets |
014.020-3 |
Y |
CBT |
8 |
2000 |
| TCP/IP -IP Version 6 |
014.020-4 |
Y |
CBT |
8 |
2000 |
| Telecom Technologies Cert. Voice Transmission |
001.034-1 |
Y |
CBT |
7 |
2000 |
| Telecom Technologies Cert. Data Transmission |
001.034-2 |
Y |
CBT |
7 |
2000 |
| Telecom Technologies Cert. VoIP |
001.034-3 |
Y |
CBT |
7 |
2000 |
| Telecom Technologies Cert. DSL |
001.034-4 |
Y |
CBT |
7 |
2000 |
| Telecom
Fundamentals - Network Overview |
001.036-1 |
Y |
Video |
1 |
2002 |
| Telecom
Fundamentals - Voice Network Overview |
001.036-2 |
Y |
Video |
1 |
2002 |
| Telecom
Fundamentals - Data Network Overview |
001.036-3 |
Y |
Video |
1 |
2002 |
| Telecom
Fundamentals - Transport Overview |
001.036-4 |
Y |
Video |
1 |
2002 |
| Telecom
Fundamentals - Internet/Intranet Overview |
001.036-5 |
Y |
Video |
1 |
2002 |
| Telecom
Fundamentals - Wireless Network Overview |
001.036-6 |
Y |
Video |
1 |
2002 |
|
Telecom
Technologies |
001.033 |
Y |
CBT |
5 |
1995 |
|
Telecommunications,
Anatomy of |
001.024 |
Y |
Book |
21 |
1998 |
|
Testing &
Troubleshooting UTP Cabling Systems |
014.015-7 |
Y |
CBT |
8 |
2004 |
|
VoIP, Understanding 1 |
014.028-1 |
Y |
DVD |
3 |
2009 |
|
VoIP, Understanding 2 |
014.028-2 |
Y |
DVD |
3 |
2009 |
|
VoIP, Understanding 3 |
014.028-3 |
Y |
DVD |
3 |
2009 |
| Wireless
Basics |
001.027 |
Y |
Book |
39 |
1996 |
|
COURSE NAME |
COURSE NUMBER |
Self –Paced |
Computer Based |
Hours |
Year |
|
TECHNICAL- Air Conditioning |
|
Air Conditioning
& Refrigeration Fundamentals |
006.001 |
Y |
CBT |
6 |
2003 |
|
Electricity &
Air Conditioning |
006.002 |
Y |
CBT |
6 |
2003 |
|
TECHNICAL-Electronics |
|
Electricity,
Practical |
001.035 |
Y |
CBT |
6 |
1999 |
| Electronics
Technician AC & DC |
001.030 |
Yes |
CBT |
121 |
2002 |
|
SAFETY |
| Defensive Driving |
002.005 |
|
. |
2 |
N/A |
| First Aid & CPR |
000.001 |
. |
. |
4 |
N/A |
| Tractor-Loader-Backhoe Operating Techniques |
002.015 |
Y |
Book |
10 |
1999 |
|
Customer Service |
|
Better Business
Writing |
022.006 |
Y |
Book |
2 |
2006 |
|
Building &
Closing the Sale |
022.006 |
Y |
Book |
2 |
2006 |
|
Calming Upset
Customers |
022.002 |
Y |
CBT/Book |
2 |
2006 |
|
Customer
Satisfaction |
022.003 |
Y |
CBT/Book |
2 |
2006 |
| Influencing the
Interaction |
022.008 |
Y |
CBT |
2 |
2009 |
|
Quality Customer
Service |
022.004 |
Y |
CBT/Book |
2 |
2006 |
|
Telephone
Courtesy & Customer Service |
022.005 |
Y |
CBT/Book |
2 |
2006 |
|
Telephone Skills
& Effective Communications |
022.001 |
Y |
CBT/Book |
2 |
2006 |
|
21 Online Courses (Packet deal) Limited
Availability
o
The Service Mentality
o
Listening Skills
o
From Curt to Courteous
o
Questioning Techniques
o
Five Forbidden Phrases
o
Six Cardinal Rules of Customer Service
o
Selling Skills From A-H
o
Selling Skills From I-Q
o
Selling Skills From R-Z
o
Proactive Customer Service
o
Essential Telephone Skills
o
Six Steps to Service Recovery
o
Seven Keys to a Positive Mental Attitude
o
Business Friendly™ Customer Service
o
How to Avoid Emotional Leakage
o
Influencing The Interaction
o
How to Handle the Irate Customer
o
Essential Elements of Internal Customer Service
o
How to Deal With the Foreign Accent
o
That's Just Rude
o
Maintaining Customer Relationships
o
Four C's of Coaching Skills
o
How to Treat Every Caller As A Welcome Guest
|
|
INSTRUCTOR-LED COURSES |
| Cargo Securement
Training |
|
|
No |
|
|
| Defensive Driving |
002.005 |
. |
Classroom |
4 |
N/A |
| First Aid & CPR |
000.001 |
. |
.Classroom |
4 |
N/A |
|
Forklift
Certification Training |
|
|
Classroom |
|
N/A |
| National Electrical Code For Telecom |
.2 |
. |
.Classroom |
1.5 |
2002 |
| Reasonable
Suspicious Training for Supervisors |
|
|
No |
|
|
| Telecommunications 1010101 |
Available also to non-member companies |
. |
Classroom
|
6 |
N/A |
| GENERAL |
| Locating
Unlimited |
002.016 |
Y |
CBT |
3 |
2010 |
| Residential
Cable Installation Basics |
001.039 |
Y |
CBT |
4 |
2008 |
| Residential
Cable Retrofit Installation |
001.040 |
Y |
CBT |
4 |
2008 |
| Residential
Network Design & Installation |
001.041 |
Y |
CBT |
4 |
2008 |
|
COURSE NAME |
COURSE NUMBER |
Self –Paced |
Computer Based |
Hours |
Year |
